Help & FAQ's
- You may select to purchase your new battery via Hero Rewards
- Hero Rewards guarantees you a new battery each 24 months at a 4% subscription fee deduction. This rate is protected from increases in the battery price.
- Hero Rewards also offers a R50 referral bonus towards any new customer that purchases a battery from BatteryHero referred by you. For each new purchasing referral you receive R50. Who knows that battery may cost you nothing in 24 months.
- Guarantees are not transferable between vehicles.
- If the battery is found to be faulty, we will replace it within 24 working hours nationwide, free of charge.
- We will carry a complete health check on the battery and diagnose if it is actually faulty or discharged.
- If the registration is not given at the time of purchasing the battery, the warranty will be void. You can enter the reg number on the checkout page of our website.
- The guarantee covers any manufacturing faults that arise within the battery ie if the battery develops a bad cell, a break inside the battery or loss of cranking.
- If the battery has been discharged by an electrical fault or any other problems that is not a battery manufacturing issue, they will sadly not be covered under the guarantee.
The list below outlines some battery issues that are not manufacturing defects and are not covered by the lifetime guarantee.
- Overcharging. This can be caused by a fault in the vehicles charging system.
- Sulphation. This can happen if the vehicle is stood for long periods without use. Its recommended to recharge the battery once a month if the vehicle is doing less than 3000 miles a year.
- Misuse. Wear and tear from over tightening terminals or any other physical damage caused by misuse.
- Incorrect Application. The battery must be used on a vehicle with an alternator and must be used for the vehicle with the given registration number only.
- CANNOT BE USED ON TAXIS OR MACHINERY
Discounted products can only be returned for repair no refunds of replacements will be made in this regard.
We try very hard to ensure that you receive your battery in perfect condition to give you pleasure to startup in the mornings without hassles. Please contact us if you experience in difficulties.
In the unlikely event that the product arrives damaged or faulty, please contact BatteryHero (Pty) Ltd (Pty) Ltd immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
We try to make the delivery process as simple as possible so we try and have the battery fitted by our trained installers at a place that is convenient to you. We do however need to protect you as a customer but also our trained installers. BatteryHero (Pty) Ltd does reserve the right to not do an installation in an area that either the installer or support staff deem to be a dangerous area or at a dangerous time of the evening/ morning. We will ask in this regard if you can get the vehicle to an area that is more safe ie a garage or service station or police station close to you.
Delivery times are calculated in working hours Monday to Sunday. We aim to have an installation done within 3 hours from ordertime. In the cases of bank holidays and over the Christmas period, there may be a 3 hour delay due to the amount of installers. At latest we would have serviced or replaced your vehicles battery within an 8 hour period.
We will attempt to email you or call you if we become aware of an unexpected delay due to weather, installer holdups or other problem such as strikes,etc affecting your installation.
All calls where the battery ends up not being replaced will be charged at R250 per callout if a battery is not being installed.
An order will only be fulfilled once. If we cant get hold of you or the vehicle or have no access at the premises to the vehicle or battery to be replaced we will charge a callout fee of R250 per time.
At present BatteryHero (Pty) Ltd (Pty) Ltd only services the South African market in Cape Town, Johannesburg, Durban, Port Elizabeth, Bloemfontein, George, East London and Saldanha.
Cape Town, Johannesburg, Durban soon rolling out to cities near you.
Fitting and Delivery is included in the price.