Returns Policy

BatteryHero (Pty) Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

Any product found on receipt to be damaged must be reported to us immediately.

Email us on Monday to Friday  9am-5pm. We attempt to resolve all queries within 24hours of receipt.

Our team will diagnose the battery over the phone or via email. Remember, under our warranty terms, we cannot exchange a flat battery (discharged battery) i.e If something electrical has drained your battery, examples – alternator issue, lights have been left on or the vehicle has been stood for x amount of time with no use. Our battery experts will explain to you about recharging and will ask for a simple voltage & cca test result before replacing a defective battery. It should be noted that even though you may suspect a faulty battery, you should charge (or attempt to charge) the battery prior to taking it for testing at a battery specialist.

Any changes to an address must be reported immediately to us to update the installer.  We work on an automated system and you installers are allocated by area.  If you vehicle subsequently has relocated to an address more than 5km’s from the initial ordered address we may not be able to fulfil the order through that installer.  Another installer may be assigned.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% installer fee with a minimum  of R250 to cover our administration costs and delivery costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

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